Module 9B

MODULE 9B. HUMAN FACTORS
Note: The scope of this module shall reflect the less demanding environment of
maintenance for B3 licence holders.
9.1 General
      The need to take human factors into account;
      Incidents attributable to human factors/human error;
      ‘Murphy's’ law.
9.2 Human Performance and Limitations
      Vision;
      Hearing;
      Information processing;
      Attention and perception;
      Memory;
      Claustrophobia and physical access.
9.3 Social Psychology
      Responsibility: individual and group;
      Motivation and de-motivation;
      Peer pressure;
     ‘Culture’ issues;
      Team working;
      Management, supervision and leadership
9.4 Factors Affecting Performance
      Fitness/health;
      Stress: domestic and work related;
      Time pressure and deadlines;
      Workload: overload and underload;
      Sleep and fatigue, shiftwork;
      Alcohol, medication, drug abuse.
9.5 Physical Environment
      Noise and fumes;
      Illumination;
     Climate and temperature;
     Motion and vibration;
     Working environment.
9.6 Tasks
      Physical work;
      Repetitive tasks;
      Visual inspection;
      Complex systems.
9.7 Communication
     Within and between teams;
     Work logging and recording;
     Keeping up to date, currency; Dissemination of information.
9.8 Human Error
      Error models and theories;
      Types of error in maintenance tasks; Implications of errors (i.e accidents) Avoiding and 

       managing errors.
9.9 Hazards in the Workplace
      Recognising and avoiding hazards;
      Dealing with emergencies.